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Quick Tips
- Use Chennai Metro Rail app for updates
- Travel card gives 10% discount
- Free parking at select stations
- First and last train times vary by line
How to Reach Chennai Metro Customer Care
- 1Call the helpline — Dial 1800-425-9200 (toll-free, no charges apply). Available 5:00 AM - 11:00 PM.
- 2Email support — Write to chennaimetrorail@cmrl.in. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to chennaimetrorail.org for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Chennai Metro Issues
Users commonly contact Chennai Metro customer care for these issues:
Booking not going through
Payment deducted, no ticket
Can't cancel booking
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 28 January 2026
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