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Quick Tips
- Part of Tata Group
- Scheduled delivery slots
- BB Star membership for benefits
- Use in-app chat for support
- Report missing items on delivery
How to Reach BigBasket Customer Care
- 1Call the helpline — Dial 1860-123-1000. Available 6:00 AM - 11:00 PM (All days).
- 2Email support — Write to customerservice@bigbasket.com. Include your registered details and issue description for faster resolution.
- 3Visit the official website — Go to www.bigbasket.com for online complaint registration, FAQs, and self-service options.
- 4Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common BigBasket Issues
Users commonly contact BigBasket customer care for these issues:
Can't place order
Checkout not working
Payment failing
Tracking not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Last reviewed on 7 January 2025
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