Want your brand on this page?Advertise with us
Quick Tips
- Check the official website for service status updates
- Try mobile banking app as an alternative
- Contact your local branch for urgent matters
How to Reach Bank of China Customer Care
- 1Call the helpline — Dial +86 95566.
- 2Visit the official website — Go to boc.cn for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Bank of China Issues
Users commonly contact Bank of China customer care for these issues:
Can't log in
Transaction failing
Verification code not arriving
App not loading
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is Bank of China down right now?
Check live status, report issues & see if others are affected