Avianca Helpline & Customer Care

Avianca logo

Contact Information

Verified

No phone helpline available — use email or the official website below.

Send a complaint directly to Avianca support.
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Quick Tips

  • Check the official website or app for outage updates
  • Include your account region and device when emailing support
  • Use Send Complaint on DownRightNow to pre-fill your issue

How to Reach Avianca Customer Care

  1. 1
    Contact support — No phone number is listed for Avianca. Use the email below or the official website.
  2. 2
    Email support — Write to servicioavianca@avianca.com. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to avianca.com for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Avianca Issues

Users commonly contact Avianca customer care for these issues:

Booking not working
App not loading
Can't check in
Can't log in

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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