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Quick Tips
- Individuals: 13 28 61 (Mon–Fri 8am–6pm)
- Self-help: 13 28 65
- No public CS email — use myGov / ATO online
How to Reach ATO Customer Care
- 1Call the helpline — Dial 13 28 61.
- 2Visit the official website — Go to www.ato.gov.au for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common ATO Issues
Users commonly contact ATO customer care for these issues:
Portal not loading
Can't log in
Application not submitting
Login verification failing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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