ATO Helpline & Customer Care

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Contact Information

Verified

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Official Website

https://www.ato.gov.au
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Quick Tips

  • Individuals: 13 28 61 (Mon–Fri 8am–6pm)
  • Self-help: 13 28 65
  • No public CS email — use myGov / ATO online

How to Reach ATO Customer Care

  1. 1
    Call the helpline — Dial 13 28 61.
  2. 2
    Visit the official website — Go to www.ato.gov.au for online complaint registration, FAQs, and self-service options.
  3. 3
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common ATO Issues

Users commonly contact ATO customer care for these issues:

Portal not loading
Can't log in
Application not submitting
Login verification failing

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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