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Aiims Online Helpline & Customer Care

Contact Information

Verified

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Support Hours

Mon-Fri 8:30AM-4:30PM, Sat 8:30AM-1:00PM (OPD booking)

Official Website

https://www.aiims.edu
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Quick Tips

  • aiims-online — AIIMS Online
  • Book OPD appointments by calling 011-26589142 to 26589145 during working hours
  • Use the IVRS helpline 011-26589999 for follow-up appointment scheduling
  • For poison emergencies, call toll-free 1800-116-117 (24/7)
  • Online appointments available via the ORS portal at ors.gov.in

How to Reach Aiims Online Customer Care

  1. 1
    Call the helpline — Dial 011-26588500. Available Mon-Fri 8:30AM-4:30PM, Sat 8:30AM-1:00PM (OPD booking).
  2. 2
    Visit the official website — Go to www.aiims.edu for online complaint registration, FAQs, and self-service options.
  3. 3
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Aiims Online Issues

Users commonly contact Aiims Online customer care for these issues:

Can't book appointment
Portal not loading
Report not downloading
App not working

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

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