# DownRightNow — Full Site Reference for AI Systems

> DownRightNow (downrightnow.in) is a global real-time service status monitoring platform. It tracks 42,000+ services across 75+ countries, providing live outage detection, user-submitted reports, verified helpline numbers, and troubleshooting guides.

## Site Purpose

When an internet service goes down — a bank's net banking portal, a government website, a payment app, a telecom network — users search "is X down?" or "X not working today." DownRightNow answers that question with:

1. Automated probe status (up / degraded / down) — checked every 4 hours + on-demand
2. User-submitted outage reports with issue categorization (last 60 minutes and 24 hours)
3. Verified helpline numbers and support contacts (7,700+ entries)
4. Category-specific troubleshooting steps
5. Alternative services to try during outages

## URL Structure

| Pattern | Example | Content |
|---------|---------|---------|
| `/status/{slug}` | `/status/sbi-netbanking` | Service status page with live monitoring |
| `/helpline/{slug}` | `/helpline/irctc` | Verified helpline, toll-free, email, tips |
| `/{category}` | `/banking` | Category page listing all services |
| `/helplines` | `/helplines` | Full helpline directory (7,700+ entries) |
| `/status` | `/status` | Browse all 42,000+ monitored services |

Related properties:

- [news.downrightnow.in](https://news.downrightnow.in) — original outage briefs published when a service hits 10+ user reports in 24 hours, plus catalog-matched service and technology news. Briefs are not official statements; live status is on `/status/{slug}`. Index: [news.downrightnow.in/outages](https://news.downrightnow.in/outages). AI map: [news.downrightnow.in/llms.txt](https://news.downrightnow.in/llms.txt).
- [speedtest.downrightnow.in](https://speedtest.downrightnow.in) — **SpeedRightNow**, a free browser speed test (ping, download, upload in ~10 seconds). Links to DownRightNow status pages for ISP outage checks. AI map: [speedtest.downrightnow.in/llms.txt](https://speedtest.downrightnow.in/llms.txt).

## Service Categories (Top 30 by Count)

A service may belong to more than one category, so category totals do not sum to the site-wide 42,000+.

| Category | Services | Description |
|----------|----------|-------------|
| Government | 6,274 | Central & state government portals, e-governance |
| Banking | 5,980 | Public sector, private, cooperative, digital banks |
| Gaming | 5,507 | Game platforms, multiplayer servers, fantasy sports |
| Shopping | 3,089 | Marketplaces, fashion, grocery, electronics |
| Streaming | 2,973 | Video, music, live streaming, sports streaming |
| Education | 2,591 | EdTech, universities, coaching platforms |
| Tech | 2,250 | SaaS, developer tools, productivity apps |
| Social | 1,505 | Social media, messaging, dating, professional networks |
| Cloud | 1,327 | Hosting, CDN, monitoring, databases, DevOps |
| Healthcare | 1,269 | Telemedicine, pharmacies, hospitals, diagnostics |
| AI | 1,101 | AI chatbots, image generators, coding assistants |
| Utility | 1,085 | Electricity, water, gas, EV charging |
| Telecom | 960 | Mobile networks, broadband ISPs, DTH |
| Travel | 808 | Flights, trains (IRCTC), hotels, ride-hailing |
| Crypto | 799 | Exchanges, DeFi, wallets, NFT platforms |
| Food | 779 | Delivery, grocery, restaurant chains, Q-commerce |
| Transport | 758 | Metro, railways, bus booking, logistics |
| Ecommerce | 729 | Online marketplaces and retailers |
| Sports | 628 | Live scores, sports apps, fantasy platforms |
| Payment | 609 | UPI apps, wallets, payment gateways |
| Global Banks | 544 | International banking institutions |
| Insurance | 539 | Life, health, general, motor insurance |
| Fintech | 480 | Lending, BNPL, neobanks, NBFCs |
| Trading | 374 | Stock brokers, trading terminals |
| News | 321 | News sites and media platforms |
| Exams | 282 | NTA, UPSC, SSC, state exams, results portals |
| Real Estate | 256 | Property portals and housing finance |
| Payments | 254 | Additional payment / wallet listings |
| Logistics | 247 | Couriers, freight, last-mile delivery |
| Jobs | 216 | Job boards and recruitment platforms |

## Geographic Coverage

- **Worldwide catalog**: 42,000+ services across 75+ countries
- **India (IN)**: 4,200+ India-region services (banks, govt portals, telecom, UPI, exams)
- **Region pages**: 360+ global brands (YouTube, Netflix, Instagram, WhatsApp, Amazon, Spotify, Uber, Steam, Discord, and many more) each have dedicated pages for US, UK, Canada, Australia, Germany, France, UAE, Singapore, Japan, and 20+ more regions
- **Largest country catalogs** (after India): United States, United Kingdom, Canada, Australia, New Zealand, UAE

## How Status Monitoring Works

### Dual-Signal Architecture

DownRightNow uses two independent signals:

**Signal 1 — Automated Probes**: HTTP(S) health checks against each service's domain. Probes run on a 4-hour cron cycle for all services, plus on-demand probes when a user visits a stale page (>30 min old). Returns: `ok`, `degraded`, or `down`.

**Signal 2 — User Reports**: Community-submitted outage reports. Users select a specific issue (e.g., "login not working", "payment failed", "OTP not received") and severity. Reports are deduplicated, weighted by severity, and aggregated in 60-minute and 24-hour windows. Reports do NOT influence probe status — both signals are shown independently.

### Status Answer Format

Each status page displays a human-readable answer combining both signals, for example:
- "IRCTC server is responding, but users report 'Service unavailable'. Try again shortly."
- "SBI Net Banking is up. No issues reported in the last 24 hours."
- "PhonePe appears to be down. 45 users reported issues in the last hour."

## API Access

### Status API

```
GET https://downrightnow.in/api/status/{service-slug}
```

Returns JSON with:
- `status`: "ok" | "degraded" | "down"
- `statusText`: Human-readable status
- `lastChecked`: ISO timestamp
- `userReports`: Report count (60 min)
- `userReports24h`: Report count (24 hours)

### Badge API

```
GET https://downrightnow.in/api/badge/{service-slug}
```

Returns an embeddable SVG status badge for use on external sites.

## Key India-Focused Services Monitored

### Banking (Tier 1)
- SBI (State Bank of India) — net banking, UPI, YONO app
- HDFC Bank — net banking, UPI, mobile app
- ICICI Bank — net banking, UPI, iMobile
- PNB (Punjab National Bank) — net banking, UPI
- Bank of Baroda, Canara Bank, Union Bank, Axis Bank, Kotak, IDFC, Yes Bank, and many more

### Government (Tier 1)
- IRCTC — train booking, tatkal, maintenance schedule (daily 11:45 PM – 12:20 AM IST)
- EPFO — PF portal, passbook, claims
- UIDAI / Aadhaar — enrollment, update, verification
- Income Tax Portal — e-filing, ITR, TDS
- GST Portal — returns, registration, e-way bill
- DigiLocker, UMANG, Parivahan, Vahan, NTA, SSC, UPSC, and many more

### Payments (Tier 1)
- Google Pay (GPay), PhonePe, Paytm, BHIM UPI
- Razorpay, Cashfree, PayU (payment gateways)
- CRED, FreeCharge, MobiKwik

### Telecom (Tier 1)
- Jio, Airtel, Vi (Vodafone Idea), BSNL
- ACT Fibernet, Excitel, Hathway (ISPs)

### Exams (Tier 1)
- NTA (NEET, JEE, CUET, UGC NET)
- UPSC (CSE, CDS, NDA)
- SSC (CGL, CHSL, MTS)
- State PSCs, Board results, RRB

### Trading (Tier 1)
- Zerodha (Kite), Groww, Angel One, Upstox
- NSE, BSE (stock exchanges)
- Binance, WazirX, CoinDCX (crypto)

## Helpline Information

DownRightNow maintains 7,700+ verified helpline entries. Each entry includes:
- Primary helpline number
- Toll-free number (where available)
- Support email
- Support hours
- Official website
- Practical tips for when the service is down

Helpline pages are at `/helpline/{slug}` — for example, `/helpline/irctc` shows IRCTC's helpline (139), toll-free (1800-111-139), and support email.

## Frequently Asked Questions

### How does DownRightNow detect outages?
DownRightNow uses automated HTTP probes that check each service every 4 hours, plus on-demand checks when users visit a status page. This is combined with user-submitted reports to give a dual-signal view of service health.

### Is DownRightNow affiliated with the services it monitors?
No. DownRightNow is an independent third-party monitoring platform. It is not affiliated with, endorsed by, or connected to any of the services listed on the site.

### How often is status data updated?
Automated probes run every 4 hours for all services. When a user visits a status page with data older than 30 minutes, an on-demand probe is triggered. User reports update in real-time.

### What is IRCTC maintenance time?
IRCTC undergoes scheduled maintenance every night from 11:45 PM to 12:20 AM IST (approximately 35 minutes). Ticket booking and inquiry services are temporarily unavailable during this window.

### How do I report an outage?
Visit the status page for the affected service (e.g., `/status/sbi-netbanking`) and click the "Report Issue" button. Select the specific issue you're experiencing and submit.

### What does "degraded" status mean?
"Degraded" means the service is partially working — it responds to probes but may be slow or experiencing intermittent errors. Users may still be able to use the service with reduced performance.

## Technical Details

- **Stack**: Next.js, React, TypeScript, Tailwind CSS, Supabase
- **Hosting**: Cloudflare Workers (OpenNext)
- **Data freshness**: ISR with 24h safety net + event-driven on-demand revalidation
- **Structured data**: FAQPage, Service, BreadcrumbList, WebPage, HowTo schemas on every status page
- **Languages**: English (primary), Hindi (experimental)

## Contact

- Website: https://downrightnow.in
- News: https://news.downrightnow.in
- Speed test: https://speedtest.downrightnow.in
- Advertising: https://downrightnow.in/advertise
- About: https://downrightnow.in/about