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Quick Tips
- Digital Support / Guest Care forms only — no public phone or email
- Force close and reopen the app for loading issues
- Enable location services for mobile ordering
How to Reach Tim Hortons App Customer Care
- 1Call the helpline — Dial the number above.
- 2Visit the official website — Go to www.timhortons.ca for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common Tim Hortons App Issues
Users commonly contact Tim Hortons App customer care for these issues:
App not loading
Can't place order
Can't log in
Payment failing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is Tim Hortons App down right now?
Check live status, report issues & see if others are affected